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(NVQ/QCF) Retail Skills Intermediate Apprenticeship Level 2

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This qualification is designed for learners employed in roles in retail who are seeking progression in the same field. It will give learners the opportunity to demonstrate their retail sector-related knowledge to underpin competence in a job role. It allows for personal growth, development and engagement in learning through development of personal, learning and thinking skills (PLTS). 

Components Certificate in Retail Skills Level 2
BTEC Certificate in Retail Knowledge Level 2
Functional Skills - Math Level 1, English Level 1
Employment Rights and Responsibilities (ERR) [All have been mapped in to qualification within the Apprenticeship]
Personal Learning and Thinking Skills (PLTS) [All have been mapped in to qualification within the Apprenticeship]
Awarding body EDEXCEL
Overview Industry recognised certification for Retail Skills
Intended for Those seeking work in Retail and those already working in organisations who wish to develop their skills.
Duration 12 month minimum
Requirements To complete this qualification, candidates must achieve 38 Credits from a choice of units specialising within your service sector.
Delivery All workplace based (for individual or groups)
Assessment Observation, discussion, personal statement, supporting documentation, portfolio of evidence (internal assessment), and practical demonstrations.
Learner support Learning material, optional in-company workshops
Progression Retail Skills Advanced Apprenticeship at Level 3 in (Visual Merchandising, Sales Professional or Management) or job roles such as supervisor, sales professional or a management role
Fees Subject to eligibility

 

(Level 2 NVQ/QCF) Certificate in Retail Skills - Qualification structure

To achieve the Retail Skills full Level 2 qualification, the learner must complete a minimum of twenty-four credits in total; of which nineteen must be achieved at Level 2 or above; eight credits from Group A mandatory units; a minimum of seven credits from Group B optional units; the remaining nine credits can be at levels 1, 2 or 3 from Groups B, C and D [maximum five credits from level 1 units in Group C].

 

Group A - Mandatory Units

QCF level

Credit

Work effectively in a retail team

2

8

 

Group B – Optional Units                            

QCF level

Credit

Receive goods and materials into storage in a retail environment

2

4

Place goods and materials into storage in a retail environment

2

4

Keep stock on sale at required levels in a retail environment

2

3

Process customer orders for goods in a retail environment

2

3

Process returned goods in a retail environment

2

3

Assemble products for display in a retail environment

2

2

Hand-process fish in a retail environment

2

6

Process greengrocery products for sale in a retail environment

2

7

Finish meat products by hand in a retail environment

2

9

Organise own work to meet a dough production schedule in a retail environment

2

10

Select, weigh and measure bakery ingredients

2

3

Hand-divide, mould and shape fermented dough

2

4

Maintain food safety while working with food in a retail environment

2

6

Pick products in a retail environment to fulfil customer orders

2

4

Check stock levels and sort out problems with stock levels in a retail environment

2

2

Maintain moisture levels for crops or plants

2

2

Provide nutrients to crops or plants

2

2

Remove unwanted plant growth to maintain development

2

5

Identify and report the presence of pests, diseases and disorders

2

3

Finish bake-off food products in a retail environment

2

3

Glaze, coat and decorate bake-off products for sale in a retail environment

2

3

Display stock to promote sales to customers in a retail environment

2

5

Help customers to choose products in a retail environment

2

6

Carry out promotional campaigns in a retail environment

2

4

Deal with customer queries and complaints in a retail environment

2

4

Demonstrate products to customers in a retail environment

2

3

Process payments for purchases in a retail environment

2

4

Process applications for credit agreements offered in a retail environment

2

5

Promote loyalty schemes to customers in a retail environment

2

3

Provide a bra-fitting service in a retail environment

2

10

Follow guidelines for planning and preparing visual merchandising displays

2

5

Dress visual merchandising displays to attract customers

2

7

Order and position signage and graphics for visual merchandising displays

2

3

Dismantle and store props and graphics from visual merchandising displays

2

3

Make props and decorate fixtures and panels for visual merchandising displays

2

10

Assemble visual merchandising displays

2

4

Follow point-of-sale procedures for age-restricted products in a retail environment

2

2

Provide National Lottery products to customers

2

4

Advise customers on the fixing and care of tiles

2

6

Cash up in a retail environment

2

2

Promote a retail store's credit card to customers in a retail environment

2

3

Provide service to customers in a dressing room in a retail environment

2

3

Promote food or drink products by offering samples to customers

2

2

Deliver goods from a retail environment to the customer’s delivery address

2

3

Help customers to apply for a retail store's credit card and associated insurance products

2

4

Help customers to choose delicatessen products in a retail environment

2

3

Portion delicatessen products to meet customer requirements in a retail environment

2

2

Merchandise plants and other relevant products

2

6

Demonstrate makeup and skincare products to customers at a beauty counter in a retail environment

2

4

Operate a customer record card system on a beauty counter in a retail environment

2

2

Give customers a positive impression of yourself and your organisation

2

5

Protect own and others’ health and safety when working in a retail environment

2

5

Reduce security risks in a retail environment

2

5

Prepare newspapers and magazines for return to merchandisers

2

2

Check the accuracy of records of hours worked by staff in a retail environment

2

4

Maintaining data confidentiality and security when using web-based retail facilities in-store

2

2

Using web-based facilities in-store to achieve retail sales

2

2

Advising and supporting customers on the use of in-store web-based retail facilities

2

3

 

Group C – Optional Units

QCF level

Credit

Sort donated goods for resale or recycling in a retail environment

1

3

Maintain food safety while working with food in a retail environment

1

5

Load orders for despatch from a retail store to customers

1

3

Provide a counter and takeaway service

1

3

Contribute to monitoring and maintaining ease of shopping in a retail sales area

1

2

 

Group D – Optional Units

QCF level

Credit

Audit stock levels and stock inventories in a retail environment

3

6

Manage staff to receive goods in a retail environment

3

5

Organise and monitor the storage of stock in a retail environment

3

6

Maintain the availability of goods on display in a retail environment to promote sales

3

6

Manage the payment transaction process in a retail environment

3

9

Choose merchandise to feature in visual merchandising displays

3

6

Manage the use of signage and graphics in visual merchandising displays

3

7

Evaluate the effectiveness of visual merchandising displays

3

9

Contribute to improving a retail organisation’s visual merchandising policy

3

8

Help customers to choose specialist products in a retail environment

3

8

Produce staffing schedules to help a retail team to achieve its targets

3

5

Monitor and support secure payment point use during trading hours

3

3

Motivating colleagues to promote web-based retail facilities to customers

3

4

 

 

(Level 2 NVQ/QCF) BTEC Certificate in Retail Knowledge - Qualification structure

To achieve the Retail Knowledge full Level 2 qualification, the learner must complete a minimum of fourteen credits in total; for which at least fourteen credits must be achieved at Level 2 or above; ten credits must be completed from Group A mandatory units and the remaining four credits from Groups B, C, D, E and F optional units. 

 

Group A - Mandatory Units

QCF level

Credit

Understanding Customer Service in the Retail Sector

2

3

Understanding the Retail Selling Process

2

2

Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business

2

3

Understanding how a Retail Business Maintains Health and Safety on its Premises

2

2

 

Group B - Optional Units     

QCF level

Credit

Understanding Retail Consumer Law

2

2

Understanding Security and Loss Prevention in a Retail Business

2

2

(1*)Understanding the Handling of Customer Payments in a Retail Business

2

2

(2*)Understanding the Control, Receipt and Storage of Stock in a Retail Business

2

2

Understanding Visual Merchandising for Retail Business

2

4

(3*)Understanding how the Smooth Operation of a Payment Point is Maintained

3

3

(4*)Understanding the Management of Stock in a Retail Business

3

3

Understanding how the Effectiveness of Store Operations can be Improved

3

3

Understand how to Approach Work-Based Projects within Retail Business

2

3

Underage Sales Prevention for Retail and Licensed Premises

2

1

The Principles of Food Safety for Retail

2

1

Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online

2

2

Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales

2

2

Understanding Environmental Sustainability in the Retail Sector

2

3

 

Group C - Optional Units     

QCF level

Credit

Understanding Fashion Retail Personal Shopping and Styling

2

3

Understanding Fashion Trends and Forecasting

2

3

Understanding the Fashion Retail Market

2

3

 

Group D - Optional Units     

QCF level

Credit

Understanding the Evolution of Beauty Retailing

2

3

Understanding the Retail Sale of Skin Care Products

2

3

Understanding the Retail Sale of Perfumery Products

2

3

Understanding the Retail Sale of Cosmetics

2

3

Understanding the Retail Sale of Nail Care Products

2

3

Understanding the Retail Sale of Beauty Products

2

3

 

Group E - Optional Units     

QCF level

Credit

Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet

2

2

Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet

2

2

Understanding how Retailers Sell National Lottery Products and Services

2

2

Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets

2

4

Understanding how Retailers Operate Home Delivery Services For Newspapers and Magazines

3

4

Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets

2

2

 

Group F - Optional Units      

QCF level

Credit

Understanding Plant Nomenclature, Terminology and Identification

2

5

Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet

3

3

Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products

3

3

Understanding the Management of Delivery of Plants into a Retail Business

3

3

Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet

3

4

 

Barred combination of units

(1*) & (3*)

(2*) & (4*)

 

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