Getting the right qualification is the first step to success. We are here to help you find the course that will support you to achieve.
These qualifications are aimed at those seeking work in customer service and those already working in organisations who wish to develop their skills. The qualifications are designed to cater for the wide range and diversity of job roles where competence in customer service is vital. The aim of these qualifications is to contribute to the skills, knowledge and overall performance of those working in the service industry. They provided a first insight in to the principles and process of customer service and will aid career progression.
This qualification is a framework in the Instructus Group (formerly Skills CFA) Certification Body.