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These qualifications are designed for learners employed in hospitality roles such as chefs, housekeepers or receptionist, who need to develop of consolidate their skills. The aim is to equip the learners with the skills to give customers a positive impression of themselves and their organisation. There is a wide range or optional units allowing learners to choose units to meet the needs of their own work role and progress further in the hospitality industry. It provides learners with the opportunity to engage in learning that is relevant to them and will provide opportunities to develop a range of skills and techniques, personal skills and attributes essential for successful performance in working life.
This qualification is a framework in the Instructus Group (formerly Skills CFA) and People 1st Certification Bodies.